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You may check out all the available products and buy some in the shop
Return to shopFAQs
Order
Got to New Look Boutique:
- Select the product you want to buy
- Choose product variants if any
- Click on “Add to Cart” Button
- Click on “Checkout” and fill the required information
- Click on “Place Order”
Go to “Track Order” and provide your ‘Order ID’ and ‘Email’ and click on ‘Track’. You can also contct customer support for your order tracking.
Unfortunately we are unable to cancel an order once it has been shipped at our end. Order cancellation depends on shipping status. Send your order cancellation request to shopnlb.com@gmail.com, . Once we receive your Order Cancellation request, we will get in touch with you within 24 hours regarding the status of your order and confirm whether the order can be cancelled or not.
Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. The delivery agents will attempt to contact the customer at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. If the customer failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.
You can exchange your faulty or incorrect products within 7 days of delivery. But remember, you have to pay the delivery charges if you return any product to us.
Order Returns
We offer a 10 day return policy. You can return eligible items within10 days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.